Refund & Cancellation Policy
At Nightfall Story, we aim to maintain a completely transparent and customer-centric transaction lifecycle. Because our asset framework provides instant digital deployment of content assets immediately upon gateway success, our cancellation and refund protocols adhere to the explicit banking guidelines detailed below.
1. Voluntary 3-Day Satisfaction Window
We extend a voluntary, conditional 3-day no-questions-asked refund policy to all subscribers on our network. If our server design, platform compatibility, or narrative catalog layout fails to align with your personal reading expectations, you may claim an immediate full reversal of your initial purchase fee.
To execute a validation under this guarantee, forward an explicit request within exactly 72 hours of your payment timestamp to support@nightfallstory.com detailing your registered customer email handle and the numeric gateway transaction ID.
2. Immediate Subscription Cancellation
- Subscribers retain the unrestricted privilege to cancel their access passes at any time through their personal account navigation profile.
- Following a cancellation request, your secure reading authorization token stays completely active and open until your current monthly billing cycle officially runs out.
- No subsequent automated renewals or recurring account debits can be generated by our payment interfaces once a cancellation is logged in our database.
3. Settlement Banking Timelines
The moment our compliance node flags a refund request as verified, our banking API automated protocol instantly relinquishes the transaction capital back to the original source point of generation (UPI account, net banking ledger, or credit/debit card node).
In absolute alignment with the operational rules maintained by clearing networks across India, reversed funds reflect inside your issuing bank balance within exactly 5 to 7 corporate business days.